{"id":879,"date":"2008-02-05T19:21:27","date_gmt":"2008-02-05T19:21:27","guid":{"rendered":"https:\/\/svapm.org\/2008\/02\/05\/how-do-you-know-you-have-management-support\/"},"modified":"2019-08-07T14:36:10","modified_gmt":"2019-08-07T21:36:10","slug":"how-do-you-know-you-have-management-support","status":"publish","type":"post","link":"https:\/\/svapm.org\/?p=879","title":{"rendered":"How do you know you have Management Support?"},"content":{"rendered":"<p>Yesterday I said that &#8220;as the Program Manager it is your responsibility to make sure your team has what they need to succeed&#8221; (see Resource Poaching 101).\u00a0 The reality is that this is the responsibility of <!--more-->every manager, not just the program manager.\u00a0 This seems obvious but if this is true then why is it that when you walk into your bosses office with a problem it seems like he\/she hasn&#8217;t got a clue what you are talking about.\u00a0<\/p>\n<p>There could be lots of reasons why they don&#8217;t have a clue, remember they are only human after all.\u00a0 Maybe they&#8217;re having a bad day, maybe they&#8217;re having a senior moment (anyone who reports to me is probably voting for this one already), maybe they just don&#8217;t care, or maybe it&#8217;s something else all together.\u00a0 Whatever the reason, the important thing is to know how to tell if your manager truly supports you and your program.<\/p>\n<p>Bottom line: how do they respond to your needs?\u00a0<\/p>\n<ul>\n<li>Did they help you to discover how to solve the problem without their direct intervention?\u00a0<\/li>\n<\/ul>\n<ul>\n<li>If so, cool, this is one of the best outcomes because it doesn&#8217;t look like your only way to solve a problem, especially a conflict, is to run to your boss.\u00a0 Remember, running to the teacher didn&#8217;t work on the school yard and it doesn&#8217;t work for long in corporate America.<\/li>\n<\/ul>\n<li>Did they agree to take an action and if so did they follow through on it?<\/li>\n<ul>\n<li>If yes, then I say forgive the momentary lapse of memory (haven&#8217;t you ever walked into a room and said &#8220;Now why did I come in here?&#8221;).<\/li>\n<li>If no, then you need to manage your manager and go back to them just in case they had a second senior moment.<\/li>\n<\/ul>\n<ul>\n<li>If they still don&#8217;t follow through it is time to find someone who will (ask yourself who besides your manager has a vested interest solving the issue you or your team face).<\/li>\n<li>If they follow through this time, great, but be wary if this happens too often.\u00a0 Only you can determine if that&#8217;s the case.<\/li>\n<\/ul>\n<li>Did they blow you off?<\/li>\n<ul>\n<li>If this is the case, you have a choice to make:<\/li>\n<\/ul>\n<ul>\n<li>Find someone else to assist you;<\/li>\n<li>Do nothing and hope it gets better (not the best career move);<\/li>\n<li>Escalate: That can be tricky, but done properly it can be powerful without burning too much political capital;<\/li>\n<li>Take matters into your own hands and do what you think needs to be done;<\/li>\n<li>Finally, you&#8217;re intelligent enough to figure out at least one more option.<\/li>\n<\/ul>\n<p>Now, if you are a (program) manger, turn the tables and ask yourself &#8220;How do I respond to my team?&#8221;\u00a0 Is it a good picture?<\/p>\n<p>Ed Gaeta<\/p>\n<p><a href=\"mailto:egaeta@pacbell.net\">egaeta@pacbell.net<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yesterday I said that &#8220;as the Program Manager it is your responsibility to make sure your team has what they [&hellip;]<\/p>\n","protected":false},"author":357,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"give_campaign_id":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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