{"id":292,"date":"2007-05-08T05:44:14","date_gmt":"2007-05-08T05:44:14","guid":{"rendered":"https:\/\/svapm.org\/?p=292"},"modified":"2019-08-07T14:39:11","modified_gmt":"2019-08-07T21:39:11","slug":"connecting-hearing-and-being-heard","status":"publish","type":"post","link":"https:\/\/svapm.org\/?p=292","title":{"rendered":"Connecting: Hearing and being heard."},"content":{"rendered":"<p><img decoding=\"async\" alt=\"Exquisite listening. [image (c)Yuri Arcurs]\" src=\"https:\/\/svapm.org\/wp-content\/uploads\/2007\/05\/sm_negotiation_fotolia_1264070_c_tomasz-trojanowski.jpg\" align=\"left\" \/>To me, a key ingredient for a productive meeting is connection. Otherwise, why meet at all? But how many meetings have you been with someone who was physically there, but mentally:  elsewhere? Or perhaps you&#8217;ve been that person who isn&#8217;t really present?<\/p>\n<p>Thus I wonder, &#8220;<strong>How can I establish connection upfront, to set the stage for a great meeting?&#8221; <\/strong>I&#8217;ve discovered a simple yet extraordinary tool to do just this: Lee Glickstein&#8217;s <u><a href=\"http:\/\/relationalpresence.com\/Programs\/Intro\/HomeStudyRP.html\">Relational Presence Five and Five<\/a><\/u> process.<\/p>\n<p>In a nutshell, here&#8217;s how it works: each person gets five <!--more-->minutes to speak and have the other person&#8217;s undivided attention. No interruptions, no comments. Pure talking, pure listening. And guess what: it gets results.<\/p>\n<p><strong>Just the other day, I introduced a colleague to this process<\/strong> as we kicked off an important all day meeting. He was initially doubtful, but when I told him it would just take 10 minutes he agreed to give it a try. We each spent 5 minutes talking, freeform, about the project.<\/p>\n<p>It was a great experience: here&#8217;s why:<\/p>\n<ul>\n<li><strong>As a speaker, I got the benefit of<\/strong> <strong>space to talk <\/strong>to an attentive listener without the fear of being interrupted. Because I could talk, pause, reflect and then continue, I really developed new trains of thought more deeply. And just the act of having a listener made me work harder for clarity.<\/li>\n<li><strong>As a listener, all the pressure was off<\/strong> because I didn&#8217;t need to think about how to respond. My job was simply to relax and listen. As a result I had more bandwidth available to hear what the speaker was saying, and just focus on their words, their intent, their emotion.<\/li>\n<\/ul>\n<p>The results were amazing. We both got new insights into our hopes and concerns for the project, and felt more relaxed and focused. And we got to hear each other&#8217;s thoughts very clearly. Talk about connection: you can imagine that we had a productive meeting.<\/p>\n<p>Through the course of our several hour meeting, <strong>we used a shortened version of this process at key points where we seemed to be talking past one another<\/strong>. We each took a couple of minutes to speak and be heard. And then going one step further, we tried to summarize each other&#8217;s point of view until we got it right.<\/p>\n<p><strong>What struck me was how satisfied I felt after my collaborator successfully paraphrased my point<\/strong>. Although we still had more to discuss, now that he knew where I stood, I felt more confident that we&#8217;d find a solution. The process helped us shift from talking &#8220;at&#8221; one another to working things out.<\/p>\n<p><strong>Actually using the five and five can be challenging. <\/strong>First of all, I think this practice is powerful in a one on one meeting, but less so with a group meeting. The dynamic of the group &#8220;check-in&#8221; sometimes works, but it depends on the level of trust already in the room. In a one on one setting, the trust dynamics are much less complicated.<\/p>\n<p>Second of all, doing a five and five, or even a two and two, does take time. In a harried environment, people may not want to invest in the connection, believing that they need to instead rush through the agenda. In my experience, <strong>two calm, connected people will vastly outperform two rushed, frantic ones<\/strong>.<\/p>\n<p>And lastly, strong connection isn&#8217;t clear valued by everyone. If a person believes that communication and coordination are simple, straightforward, fully automatable processes, then they won&#8217;t invest the time to build person to person connection. I propose that <strong>this very connection is the ultimate solution to the coordination snafu&#8217;s that continue to plague projects<\/strong>, regardless of how much technology is thrown at them.<\/p>\n<p>Interested in the five and five? Give it a try and see what happens. Lee Glickstein gives detailed instructions and an audio clip on his website:<br \/>\n<a href=\"http:\/\/relationalpresence.com\/Programs\/Intro\/HomeStudyRP.html\">http:\/\/relationalpresence.com\/Programs\/Intro\/HomeStudyRP.html<\/a><\/p>\n<p>Although I&#8217;m not affiliated with Lee, I&#8217;ve benefitted tremendously from his classes and am a big fan of his work.<\/p>\n<p>Paul Konasewich, <a title=\"Connect Leadership\" href=\"http:\/\/connectleadership.com\">connectleadership.com<\/a><\/p>\n<p>\u00a9 2007 Paul Konasewich<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To me, a key ingredient for a productive meeting is connection. Otherwise, why meet at all? But how many meetings [&hellip;]<\/p>\n","protected":false},"author":89,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"give_campaign_id":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2,6],"tags":[64,94,88,54,46],"class_list":["post-292","post","type-post","status-publish","format-standard","hentry","category-leadership","category-communications","tag-communication","tag-conflict-resolution","tag-interpersonal","tag-soft-skills","tag-teamwork"],"aioseo_notices":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/svapm.org\/index.php?rest_route=\/wp\/v2\/posts\/292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/svapm.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/svapm.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/svapm.org\/index.php?rest_route=\/wp\/v2\/users\/89"}],"replies":[{"embeddable":true,"href":"https:\/\/svapm.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=292"}],"version-history":[{"count":1,"href":"https:\/\/svapm.org\/index.php?rest_route=\/wp\/v2\/posts\/292\/revisions"}],"predecessor-version":[{"id":13717,"href":"https:\/\/svapm.org\/index.php?rest_route=\/wp\/v2\/posts\/292\/revisions\/13717"}],"wp:attachment":[{"href":"https:\/\/svapm.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=292"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/svapm.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=292"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/svapm.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}